Case study: Software, BPO & IT Services

Post-merger integration and restructuring for a global IT services company

The Problem: Large acquisition in an unfamiliar territory

Our client had offices and operations across Europe and Asia, but limited presence in the Americas.

Acquiring a US-focused business with over 2,000 employees was a strategic success, but the two businesses needed integrating to deliver cost and revenue synergies.

As a carve-out, the acquisition also brought added complexity from transitional service agreements

Our Approach: Integration team with senior sponsorship and broad responsibility

We set up a small integration team at the acquired company HQ, staffed by Credo and senior management from both businesses. This team organised employee transition, developed detailed synergy plans and facilitated back-office integration. It also supported financial integration, building a new budget for the acquired company within a very short timescale.

Broad responsibility meant the team could quickly identify dependencies, and the autonomy granted by senior management enabled quick reaction to integration roadblocks.

The Result: Smooth and successful integration

In the first 200 days, all customers and employees were successfully migrated to new contracts and rebranding was completed.

Detailed plans were developed for £30m in annualised synergies, which were later executed on plan.


Tim Nixon
Tim leads Credo's IT Services practise, with a particular focus on HCM, BPO & offshore strategies and Web hosting & domains. Tim has extensive consulting & general management experience across the sector having lived and worked in the UK, Europe, India, South East Asia & the US.
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