Case study: Health & social care

Improvement plan for private hospital

The Problem: Weak profitability of a key asset within a private hospital portfolio

Our client, a leading UK Private Hospital Operator, had identified an underperforming asset within its network, and approached Credo for support in determining why the hospital was operating at below its target revenue and target margin, and for support in identifying measures to improve the financial performance.

Our Approach: Review of utilisation and profitability, development and impact modelling of potential improvement scenarios

The hospital was believed to be underutilised, with a mixture of procedures and specialties – some of which were believed to be far more profitable than others. Our approach therefore involved supporting the development of a cost allocation model that calculated the profitability of individual procedures, and undertaking a review of hospital utilisation by key department and specialty.

This allowed us to identify procedures or groups of procedures that were low margin and / or resource intensive. We worked closely with hospital management to understand the interdependencies between procedures, specialties, funder groups and individual surgeons and the risks associated with realigning the activity-mix of the hospital. We worked with the client to develop a number of potential scenarios for the hospital going forwards, and we modelled the financial impact of each, allowing the creation of a performance improvement plan.

The Result: Strong understanding of current performance, improvement plan created

The findings of the profitability review were embraced by Clinical and Non-clinical Hospital Management, and a process to realign the activity-mix of the hospital and review options for the development of adjacent services was undertaken.


Ed Matthews
Ed has a wealth of experience operating across Credo's core sectors, with particular expertise in the Health, Social Care and Social Housing sectors. He has undertaken a range of strategic, due diligence and operational improvement engagements, working for a number of the leading private providers of Health and Social Care services, spanning the UK, European and Global markets.
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